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Quality Department

Alliance Medical in Ireland is committed to the delivery of a high quality service, with quality and patient safety at the forefront of all we do. The Quality Department is integral to achieving this. Our department is made up of the following full time, permanent team members:

The department is also supported by our Clinical Director who has many years of clinical radiology experience.

Safety of all Onsite

Ensuring the safety of all onsite is one of the AMDI quality goals. Operating with a comprehensive set of systems, standards and process, provided through various channels, our staff have a very clear framework for ensuring best practice. Our clinical policies are continually evolving, they are reviewed and updated regularly, which keeps staff abreast of updated best practice and changing regulation.

Quality Department at Alliance Medical

Our systems, standards and process cover the areas of:

  • Clinical governance and patient safety
  • Health and Safety
  • Clinical and quality audit
  • Risk management
  • Regulatory compliance
  • External validation (clinical accreditation and ISO)
  • Process refinement

Accreditation and Certification

Alliance Medical holds both clinical accreditation and ISO 9001 certification. All clinical operations and corporate functions are included under these accreditation standards. We are independently audited by CHKS.

As of March 2024, Alliance Medical was awarded ISO/IEC 27001:2022 certification for Information Security by NSAI.

Capture Certifacate

Regulatory Compliance

Alliance Medical Diagnostic Imaging undergoes regular external inspections which evaluate our compliance with the regulations that govern our service.

Please see our HIQA inspection reports

Clinical Audit

Alliance Medical in Ireland has implemented third part clinical audit on some of our contracts. This process gives our commissioners assurance that the image quality, reporting opinion and report clarity are consistently monitored.
We also undertake various quality audits throughout the year. These audits aim to assess compliance with AMDI policies and procedures as well as regulatory, accreditation and certification requirements. The results of these audits are reported to key internal and external stakeholders as required.

Clinical Governance

The clinical quality of our imaging services is underpinned by our Clinical Governance Committee (CGC). The purpose of the CGC is to provide assurance to senior management that key company clinical systems and processes are managed within a robust framework.

Ultrasound Scan at Alliance Medical, Ultrasound scanning is a diagnostic tool used to examine many different parts of the body, including the liver, pelvic organs, kidneys and gallbladder.

These systems include, but are not limited to:

  • Incident and Complaints Review / Management
  • MRI Safety
  • Radiation Safety
  • Ultrasound Safety
  • Medicines Management
  • Clinical Processes and Infection Control

In addition, the Clinical Governance Committee seeks and encourages the participation of a wider body of experts, as well as ensuring that standards across the organisation are applied consistently. This helps to ensure the best possible patient outcomes.

Alliance Medical is  dedicated to providing a service that is efficient and safe, but as importantly, delivers a positive patient experience. We

Alliance Medical is committed to listening to our patients and welcome all feedback so that we can learn and improve our service if needed and recognise those who deserve it.

Patient satisfaction – How did we do

Alliance medical encourages open and honest feedback from our patients through our online patient satisfaction survey.

Patient Complaints

When our patient’s or other service users believe that we have failed on any aspect of our service delivery we would like to know about it. Patients are encouraged to raise any issues regarding their care with the management team at the site they attended, or via the ‘contact us’ button on this website. Further information regarding the making of a complaint can be found here:

ROI Complaints Procedure

NI Complaints Procedure

Alliance Medical is committed to empowering patients to make clinical choices based on accurate and appropriate information. To achieve this we have developed a library of patient information leaflets.

1. Information about my scan:

2. Pregnancy and my scan

3. Radiation safety

To avail of our services, you share your information with us. To be your diagnostic imaging provider we respect that information and keep it safe.

Our Data Protection Officer oversees how we collect, use, share and protect your information to ensure your rights are fulfilled. You can contact our Data Protection Officer at dataprotection@alliancemedical.ie or by writing to them at:

Data Protection Officer
Alliance Medical Diagnostic Imaging Ltd.
Portal House
Raheen
Limerick
V94 PHX7.

Click here for our privacy notice.