Committed to the delivery of a sustainable, high quality service
which is accessible, safe and efficient
Patient Rights
and Responsibilities
Patient
Rights
As a patient at Alliance Medical Diagnostic Imaging, you have fundamental rights which are captured below.
Your Rights
You have a right to:
- High quality imaging undertaken by qualified staff
- The provision of a Radiology report (to your referring clinician)
- Caring and empathetic staff
- Be provided with relevant information prior to your scan
- Personal privacy and dignity without prejudice
- A safe environment
- A clean and organised facility
- Access your clinical records in line with data protection legislation
- Complete confidentiality
- Make a complaint to staff and management of AMDI
- Complain without recrimination
- Escalate your complaint should we not resolve your concern to your satisfaction
Patient Responsibilities
The field of Radiology is extremely safe; however, we must adhere to strict guidelines and protocols to guarantee this.
AMDI has implemented multiple processes to ensure your safety, but we also rely on the assistance and cooperation of our patients to enable us to provide the safest possible environment for everyone.
You have a responsibility to:
- Provide all information in response to questions from staff
- Complete our forms in full, providing all information
- Tell us any information that you believe may be relevant (the list to the right is not exhaustive
Tell us if you have:
- Any reason to believe you are pregnant
- Worked with metal previously
- Any metal / medical device on / inserted in your person
- Experienced a previous allergic reaction to medication
- Undergone any radiology imaging of any kind in the last 3 months
- Undergone any surgery in the last 3 months
- Ask questions if you do not understand
- Communicate any concerns to staff as soon as possible
- Wait onsite for the requisite time following your scan, if instructed to
- Allow staff to safely remove any medical devices prior to leaving the centre
- Follow any scan specific or other instructions issued by our staff or in documentation
- Cooperate with staff
- Refrain from behaving in a manner that makes our staff feel unsafe
- Preserve the privacy and dignity of other patients
- Respect scan centre property and environment
Alliance Medical is dedicated to providing a service that is efficient and safe, but as importantly, delivers a positive patient experience. We
Alliance Medical is committed to listening to our patients and welcome all feedback so that we can learn and improve our service if needed and recognise those who deserve it.
Patient satisfaction – How did we do
Alliance medical encourages open and honest feedback from our patients through our online patient satisfaction survey.
Patient Complaints
When our patient’s or other service users believe that we have failed on any aspect of our service delivery we would like to know about it. Patients are encouraged to raise any issues regarding their care with the management team at the site they attended, or via the ‘contact us’ button on this website. Further information regarding the making of a complaint can be found here:
Alliance Medical is committed to empowering patients to make clinical choices based on accurate and appropriate information. To achieve this we have developed a library of patient information leaflets.
1. Information about my scan:
2. Pregnancy and my scan
- Pregnancy in MRI
3. Radiation safety
To avail of our services, you share your information with us. To be your diagnostic imaging provider we respect that information and keep it safe.
Our Data Protection Officer oversees how we collect, use, share and protect your information to ensure your rights are fulfilled. You can contact our Data Protection Officer at dataprotection@alliancemedical.ie or by writing to them at:
Data Protection Officer
Alliance Medical Diagnostic Imaging Ltd.
Portal House
Raheen
Limerick
V94 PHX7.
Click here for our privacy notice.